Standard Product Returns
We accept returns of most non-customized or special order items within 60 days of purchase with original receipt. Eligible items can be returned in person at any Warehouse Paint, Inc. store. Returned merchandise must be in new or unused condition, with original packaging.
Custom Made Product Returns
Custom made products are any products that are customized / personalized at your request during the order process, and are not eligible for a refund. These items include all tinted paint and stain orders (off the shelf colors and custom match colors), Hunter Douglas window coverings, catalyzed products, automotive paint, and special order items.
Paint / stain orders held for customer pickup will be billed within 2-4 weeks of completion. Products will be housed in store’s will-call area for up to 90 days.
Refunds will be processed in the form of original payment. Note: some products require a restocking fee (i.e. wallpaper), and some special orders (i.e. equipment) may not be returnable, and therefore deposits taken at the time of sale may be forfeited. These types of sales will be discussed at the time of purchase.
If original form of payment was cash or check*, a Warehouse Paint team member will issue a cash refund if the amount totals less than $100, and the store has enough cash on hand to issue the credit. If there is not sufficient cash in the register or the credit due is over $100, Warehouse Paint’s administrative office in Auburn will mail out a check for the full amount.
*Original check must clear bank prior to issuing refund. A seven (7) waiting period applies in between original purchase date and refund.
Defective Product / Returns Due to Our Error
If there is a mistake with your order, we’ll make it right by one or more of the following:
• Fixing or replacing products as soon as possible
• Issuing a refund
• When products fail, coordinating with paint manufacturer & discussing full replacement costs